Introduction Copilot Studio creates different types of flows based on whether they are created as a trigger (autonomous agent) or as part of action within Topics or elsewhere. These flows leverage Power Automate in the background. This post explores the distinctions between trigger flows and agent flows, their advantages, and how they integrate with Copilot Studio. Types of Flows in Copilot Studio Trigger Flows Trigger flows created within Copilot Studio Agents are assigned the Power Automate plan.

Introduction When working with Copilot Studio autonomous agents, you may encounter a situation where actions remain incomplete with the message “Waiting for user,” and there’s no clear way to proceed. I faced this issue while building an agent to create an incident in ServiceNow when an email is received, and then reply to the sender with the incident number. Although the scenario seems straightforward, the flow would stall and neither create the incident nor send the reply email.