Latency Issues Accessing Microsoft 365 Sites - SharePoint, Admin Center When using a SaaS (Software as a Service) product like Microsoft 365, troubleshooting performance issues can be challenging due to the lack of server-level access. This limitation makes it difficult to analyze network traffic or monitor server resources like CPU, RAM, or storage, which could impact the performance of SharePoint sites. We were experiencing errors, timeouts, delays, and non-functional features for users.