Introduction Copilot Studio allows users to enhance agent functionality by integrating existing Power Automate flows. These flows can be added directly to topics or utilized as tools within an agent. This post explains how to add Power Automate flows as tools and use them effectively within Copilot Studio. Adding Power Automate Flows to Topics Within a topic added to an agent, existing agent flows can be seamlessly integrated. This approach enhances the agent’s capabilities as well as introducing more probablistic behaviour to the agent.

Introduction Copilot Studio creates different types of flows based on whether they are created as a trigger (autonomous agent) or as part of action within Topics or elsewhere. These flows leverage Power Automate in the background. This post explores the distinctions between trigger flows and agent flows, their advantages, and how they integrate with Copilot Studio. Types of Flows in Copilot Studio Trigger Flows Trigger flows created within Copilot Studio Agents are assigned the Power Automate plan.

Introduction When working with Copilot Studio autonomous agents, you may encounter a situation where actions remain incomplete with the message “Waiting for user,” and there’s no clear way to proceed. I faced this issue while building an agent to create an incident in ServiceNow when an email is received, and then reply to the sender with the incident number. Although the scenario seems straightforward, the flow would stall and neither create the incident nor send the reply email.